Refund Policy

We are committed to ensuring customer satisfaction. If you are unsatisfied with your purchase, please refer to the following terms for requesting a refund:

Refund Conditions

1. Request for Refund

• Refund requests must be made within 7 days from the date of purchase.
• The product must be in its original condition, unused, and accompanied by all accessories and packaging.

2. Review Process

• Returned items will be inspected to ensure they meet the refund eligibility criteria.

3. Refund Method

• All refunds will be processed via the original payment method for accurate transaction tracking.

For example:

• Payments made via credit card will be refunded to the same credit card.
• Payments made via FPX transfer will be refunded to the original bank account.
• Cash refunds are not available.

4. Refund Processing Time

• Refund processing will take 7-14 working days after the request is approved.
• Transfer times may vary depending on the financial institution.

Important Notes

• Customers must provide proof of payment to facilitate the refund process.
• Refunds exclude shipping fees and other service charges unless stated otherwise.